Return Policy
Orders ship within 1-2 days of order confirmation. Confirmation emails and tracking updates will be provided via email.
We can cancel your order as long as it hasn't shipped from our warehouse. If your order has already shipped and has left our warehouse, you will need to refuse the package, and have it shipped back to us. Once the package returned, unopened; a refund be issued to the card on file at the time of purchased.
If your package has been delivered in an unsatisfactory condition from our end, you have 5 business days from time of delivery to complete an inquiry. We ask you forward photos to our email, and we will work quickly to provide the best resolution or refund.
Founder's Note
I am Joie Tea’s resident tea lover and self-proclaimed Matcha Queen!
Hailing from Jamaica’s eastern countryside, tea is and has always been a way of life for me. My relationship with tea goes beyond the enjoyment of sipping my favorite brew. Cultivating a daily tea drinking ritual in the mornings allow me to start each day with a wellness moment just for me.
A moment for me allows for the rejuvenation of my creative and spiritual energies. Besides my passion for all things tea and beauty products, I organize and host several philanthropic projects throughout the year to bring joie, resources, and hope to children who are underserved.
I encourage you to fill your cup daily with joie and bring your best to each moment!